Refund Policy

Last updated: 2026

We want Millow Tool to be useful and reliable for editors. If you are not satisfied with your purchase, you may request a refund according to this Refund Policy.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new purchases.

You may request a refund within 30 days from the original purchase date.

If your refund is approved, your subscription access may be cancelled or downgraded.

2. Subscriptions

Millow Tool subscriptions may be billed monthly or yearly.

You can cancel your subscription at any time. Cancelling prevents future renewals but does not automatically refund previous payments unless you request a refund and it is approved under this Refund Policy.

After cancellation, you may continue to use paid features until the end of your current billing period, unless a refund is issued.

3. Yearly Plans

Yearly plans are eligible for the same 30-day money-back guarantee from the original purchase date.

After 30 days, yearly subscription payments are generally non-refundable, unless required by law or approved at our discretion.

4. Renewals

Renewal payments are generally non-refundable.

However, if you forgot to cancel and did not intend to renew, contact us as soon as possible. We may review renewal refund requests on a case-by-case basis.

5. Subtitle Minute Usage

Some plans include monthly subtitle minutes.

If you request a refund after using a significant amount of included subtitle minutes or other usage-limited features, we may consider that usage when reviewing the refund request.

We may approve a full refund, partial refund, or decline the request depending on usage, timing, and the reason for the request.

6. Technical Issues

If Millow Tool does not work as expected, please contact support first so we can help you resolve the issue.

If we cannot resolve a technical issue that prevents you from using the software, you may request a refund within the 30-day guarantee period.

7. Abuse and Fraud

We may decline refund requests if we detect:

• abuse of trials or refunds;
• account sharing;
• license tampering;
• attempts to bypass usage limits;
• fraudulent payment activity;
• repeated purchase-and-refund behavior.

8. How to Request a Refund

To request a refund, contact us at: support@millowtool.com

Please include:

• the email address used for purchase;
• order ID or transaction ID, if available;
• reason for the refund request;
• any relevant technical details, if the request relates to a bug or compatibility issue.

If your purchase was processed by Paddle or another payment provider, you may also be able to request a refund through the payment provider’s customer support portal or the link in your purchase confirmation email.

9. Processing Time

Approved refunds are usually processed back to the original payment method.

The time it takes for the refund to appear depends on your payment method, bank, card issuer, and payment provider.

10. Legal Rights

This Refund Policy does not limit any mandatory consumer rights you may have under applicable law.

11. Contact

For refund questions, contact: support@millowtool.com

Website: https://www.millowtool.com